1. General Policy:
All sales are final.
We do not accept returns or exchanges due to hygienic reasons.
We do not offer refunds unless the product received is damaged or incorrect.
We are not responsible for tarnishing caused by exposure to water, perfumes, sweat, or any liquids.
Any damage occurring after delivery is not the responsibility of VITTAM
2. Eligibility for Returns/Exchange Returns or exchanges are only applicable if:
The product is damaged during transit, or
A wrong product has been delivered.
This is unlikely, but in case of human error, we have a resolution process in place.
3. Inspection & Reporting
Please inspect your order immediately upon delivery.
If the product received is damaged or incorrect, you must contact us within 24 hours of receiving it.
Email:
Include the order ID and an unedited unboxing video that clearly shows:
Opening of the parcel from the beginning
The product inside
The damaged or incorrect product
⚠️ Return requests without a proper unboxing video will be denied.
4. Replacement Approval Process
Only after evaluation and approval will a return/exchange be initiated.
Once the returned item is received and reviewed, a replacement will be issued.
If approved, refunds (only for defect cases) are processed within 2–7 business days.
Once approved, the product must be shipped back within 48 hours in:
Unworn/unused condition
Original packaging
Our team will guide you through packaging and dispatch instructions for a smooth replacement process.
5. Replacement Policy
Once the returned item is received and reviewed, a replacement will be issued.
If the same product is unavailable, you may choose an alternative item from our store.
Store credit and monetary refunds are not provided.
6. Order Cancellation
We follow a strict no-cancellation policy.
Orders once placed cannot be cancelled.
7. Our Assurance
We ensure high-quality checks to minimize any chance of error. However, if an issue arises, we are committed to resolving it promptly and fairly.
